Manager’s messages

What do I do when I get locked out of my unit?

Recently the Board of Directors approved the emergency key availability for residents to extend beyond business hours to now reflect the after hour schedule the guards are onsite at Alta. If you get locked out of your unit or lose your keys and have provided an updated key to Management, you can reach out to the guard in the lobby and request your key to be used to open your door and get back in your unit. In order to be eligible for this process the following things needs to happen.

1) You need to have an updated key on file. Please make sure you have done this if you have not already!

2) You need to be listed on the current active roster which is updated weekly. If you are unsure about being on the roster, check with the guard to see if you are on the list. If not, you can fill out the attached resident information form and submit with an updated copy of your lease agreement to Management or the guard.

3) You will need to provide a form of ID to the guard, either before he retrieves the key or if ID is in the unit, it can be provided to the guard after the unit is open with the emergency key.

4) The requesting resident needs to sign the emergency key log with the guard.

Once these steps have been completed, the guard will go to the emergency lock box and retrieve your key. He will escort you up to the unit and open the door. The key will then be put back in the emergency key box by the guard for future use. We hope this additional unit access option is a big help to residents in case of an emergency as this is not meant to be used to let friends in, use multiple times per week/month etc. If the program is being abused, the Board has the option to limit the available time the keys can be retrieved by the building staff. Please reach out to Management if you have any questions or concerns regarding this process.

Guard Hours:

Monday – 5:00pm-1:00am               Thursday – 5:00pm -1:00am

Tuesday – 5:00pm -1:00am               Friday – 3:00pm – Sunday 11:00pm

Wednesday – 5:00pm – 1:00am

Recent Sewer Pit Pump Issues and Toilet Etiquette

Recently the sewer sump pumps failed due to the amount of debris/wipes that is being flushed down the unit toilets on a regular basis. Because of this, the drain lines backed up and caused water to come out of the overflow drains in the P3 garage level. Please keep in mind you should only flush toilet paper down the toilet as things like baby wipes, tampons, applicators, and condoms are not to be flushed down the toilet for any reason. High rise buildings like Alta have different plumbing set ups than single family homes, thus debris in the system as described can cause the pumps to fail or the drains to back up. If this continues the Association will have to spend extra money pumping the sewer pit and cleaning the pumps out on a more regular basis, which is extremely expensive. Work like this will end up causing an increase in dues as it will have to be budget for the upcoming year. Please be mindfulness of the recommendations of Management and the Association so we can keep the cost of repairs and replacement down for emergency plumbing services. Let us know if you have any questions or concerns.

Upcoming Exterior Window Washing Schedule

Pro-Tec Window Services will be onsite cleaning the exterior windows Monday, May 14, 2018 from 8:00 a.m. to 4:30 p.m. daily.

Please make sure that all your windows are closed every day so that they are cleaned and that you do not experience water runoff from windows around yours being cleaned.

The cleaning schedule is as follows:

5/14-5/15 Island Avenue

5/16-5/17 6th Avenue

5/18-5/21 Market St

5/22-5/23 7th Ave

5/24-5/25 Lower Windows/Lobby/CVS

5/28 Cleaning up/Touch ups


  1. While this schedule is intended to provide an accurate timeline, it is impossible to foresee all conditions affecting this schedule. Therefore, the Start and Finish dates listed may vary by plus or minus one day, unless otherwise communicated.
  2. The Start and Finish dates shown are based on the relevant information available to us at the time this schedule was created and do not take into account changes resulting from, but not limited to, weather, equipment complications, and access to building.

We appreciate all your cooperation during this work. Thank you!!

7th Ave Hallway Closure Notice

On Monday, April 16th through Wednesday, April 18th the 7th Ave hallway on the first floor will be closed for cleaning, preparation and application of an epoxy coating. During this time the area will be closed off to residents for access, move and deliveries, so please do not schedule anything during this time frame and exit/enter the building at a different location.

Upcoming Building Water Shut Off

Please be advised that on Wednesday, April 4th from 9:00am until approximately 4:00pm, XYG Services will be onsite to complete the repair/replacement of several valves throughout the building.

 During this time, the hot and cold water supply will be shut down to the entire building, so please plan accordingly.

We hope to have the water restored prior to 4:00pm and will send correspondence when the water will be turned back on.

Alta Spring Gathering

The Social Committee at Alta wanted to throw a get together for the residents in the community to have a chance to get acquainted and enjoy our facility. Internet Vendor Webpass will be providing street tacos for this event, dont be shy, stop by and introduce yourself. Come join us on  Saturday, April 14th from 4:00pm-6:00pm. See you there!

New Guest Parking Placard Information

The Board of Directors recently approved the purchase of new parking placards for use in the five (5) guest parking spaces. There are a few ways to receive the new guest parking placards 1) Pick the pass up in the 2nd floor Management office (you can pick up any time during office hours). 2) Request the pass be mailed to you. 3) Pick the pass up from the security desk after hours/weekends. If the parking placards are not picked up by Monday, April 16th by an authorized owner/tenant, the placards will be held in the office until correspondence is sent to Management. It will be the owner’s/tenants responsibility to ensure the placards are received before the enforcement date of Monday, April 16th. The placards must be hung on the rear view mirror or be placed on the dash board so the permit number can be easily seen by the Association staff.

Please keep in mind the old orange placards are no longer valid once the new placards take effect on Monday, April 16th.

Vehicles not displaying the new parking placard in guest parking spots by Monday, April 16th, will be towed immediately at the owner’s expense.

Board Member Volunteer Needed

Recently one of the members of the Board of Directors, Byron Newby resigned and will be stepping down once the position has been filled. The Board of Directors is looking for volunteers to fill his position which has a term of nine (9) months remaining. Once this term expires, you would have to re-run at the upcoming November election to continue on for another two (2) years. If you would like to be considered for this position for the next nine (9) months, please reach out to Management, fill out and return a candidate questionnaire in order to be considered for this position.  The deadline to return this document is Wednesday, March 7th, if it is not returned by this date your request will not be considered. Once the statements are received, the Board will vote a new member to fill the vacancy at the March 14th Open Session meeting. Please reach out to management if you have any questions or concerns regarding this information.

5th Guest Parking Space is Back!

Recently the Board approved to change the staff parking space #211, by the roll up garage gate back to a guest parking space, bringing the guest parking space total back to five (5) available spaces. You can begin parking in that additional guest parking space #211 immediately.

An additional staff space was created in the P1 level of the garage across from the trash containers. This space is for building staff only, all unauthorized vehicles in this space will be towed immediately.

Real Estate Agent Procedures

Are you in the process of selling your unit or have been thinking about it??? Please review and pass on the information below to your real estate agent, so they are aware of the rules at Alta. Once you decide on a listing agent, you will need to reach out to Management and furnish the contact details of the authorized agent who will be at the property. Don’t hesitate to reach out with any questions you may have regarding this process.

  1. Owner Responsibility. An Owner is responsible for assuring that any real estate professional(s) retained to assist with the sale or lease of its Condominium is fully aware of, and comply with the terms of this Project Handbook and all other Governing Documents.
  2. Mandatory Information. Any Owner selling/leasing its Condominium must first provide the following information to the Property Manager before any real estate professional(s) may enter the Project in connection with the sale or offering for sale of its Condominium:

(a)        Name, company, telephone number, cell phone number and email address of the real estate professional(s).

(b)       A written statement authorizing the real estate professional(s), escrow officer(s), and any other persons assisting the Owner, to receive responses to disclosure requests.

(c)        A list of real estate professionals (alphabetized by last name) who have authority from the Owner to show its Condominium to prospective buyers.  Access will be in accordance with Association policies and access will be denied to anyone not provided on such list.

  1. Prohibited Activities.

(a)        No open houses are permitted.   Condominiums may only be shown by scheduling an appointment with an Owner’s real estate professional(s).

(b)       No signs, flags, banners, or the like advertising the sale or lease of a Residential Condominium may be displayed within any portion of the Common Area or Association Property.  Review the signage section of the Architectural Guidelines for more details.

(c)        Lockboxes may not be attached to any common area property or affixed to the front door of any unit.  Lockboxes found attached in such a manner may be immediately cut off and removed.

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ALTA Owners Association

575 6th Ave
San Diego, CA 92101

Management Team

General Manager
Alex Geary |

Manager Assistant
Gabriel Sesma |

Management Company

Action Property Management
Regional Office
1133 Columbia Street Suite 106
San Diego, CA 92101
p. 949-450-0202