What do I do when I get locked out of my unit?
Recently the Board of Directors approved the emergency key availability for residents to extend beyond business hours to now reflect the after hour schedule the guards are onsite at Alta. If you get locked out of your unit or lose your keys and have provided an updated key to Management, you can reach out to the guard in the lobby and request your key to be used to open your door and get back in your unit. In order to be eligible for this process the following things needs to happen.
1) You need to have an updated key on file. Please make sure you have done this if you have not already!
2) You need to be listed on the current active roster which is updated weekly. If you are unsure about being on the roster, check with the guard to see if you are on the list. If not, you can fill out the attached resident information form and submit with an updated copy of your lease agreement to Management or the guard.
3) You will need to provide a form of ID to the guard, either before he retrieves the key or if ID is in the unit, it can be provided to the guard after the unit is open with the emergency key.
4) The requesting resident needs to sign the emergency key log with the guard.
Once these steps have been completed, the guard will go to the emergency lock box and retrieve your key. He will escort you up to the unit and open the door. The key will then be put back in the emergency key box by the guard for future use. We hope this additional unit access option is a big help to residents in case of an emergency as this is not meant to be used to let friends in, use multiple times per week/month etc. If the program is being abused, the Board has the option to limit the available time the keys can be retrieved by the building staff. Please reach out to Management if you have any questions or concerns regarding this process.
Monday – 5:00pm-1:00am Thursday – 5:00pm -1:00am
Tuesday – 5:00pm -1:00am Friday – 3:00pm – Sunday 11:00pm
Wednesday – 5:00pm – 1:00am